Millennium Chauffeurs Terms and Conditions
Payment:
- All bookings are confirmed by the payment in advanced of a 50% deposit.
- The balance due is amount outstanding net of any deposit paid.
- The balance is due 14 days prior to the date of hire.
- The agreed payment method appears on the booking confirmation.
- Credit card payment are subject to a 3% surcharge on the transaction amount.
Cancellation of Booking:
- Our charges in the event cancellations reflect our assessment of the
likelihood of being able to re-hire the car following a cancellation.
- In some cases the deposit will not be refundable, in all cases a
proportion of the deposit will be held at the management discretion.
Additional Charges:
The hire agreement between us includes specific collection and return
times and / or duration of hire. Adhering to these times forms an
integral part of our operation. Where these times are not adhered to,
we may incur additional costs or risk disappointing another customer.
We reserve the right to levy additional charges, should this situation
arise.
Agreed Price:
The agreed price is the price agreed between Millennium Chauffeurs
Limited and the customer.
The times, route and other details of the journey are stipulated on the
booking confirmation. Any requests to modify these details should be
made to us at least a week in advance of the date of travel and we will
endeavour to accommodate any changes to the customer requirements,
subject to our ability to do so.
Please ensure all details are correct before signing the booking form.
Vehicle Supplied:
We will endeavour to provide the vehicle requested by you. In the
unlikely event that we are unable to do so, we reserve the right to
provide a substitute vehicle of similar type.
Breakdown:
Our fleet of vehicles are maintained to a high standard. In the
unlikely event of breakdown or the vehicle being rendered unserviceable
(for example in the event of a collision), we will use our best
endeavours to provide a back up vehicle as quickly as possible.
However, we cannot be held liable for any consequential loss incurred
as a result of the vehicle breakdown or similar unavailability.
Grace Period:
We always strive to be at collection points in advance of the times
agreed. Very occasionally, events outside of our control, (For example,
traffic congestion or bad weather), may cause us to be late. In these
circumstances, provided that we arrive within 30 minutes of the
scheduled time, this will be deemed to be within the terms of the
agreement. In these cases, we will endeavour to make up the time, for
example adding a similar time at the end of the booking period.
